1.1.GetDesk — GetDesk Limited Liability Company (OGRN: 1247700770822, INN: 9721243260), which is the developer and rights holder of the platform for booking residential and non-residential premises.
1.2.Platform for Booking Residential and Non-Residential Premises (hereinafter — “Platform”) — a software complex owned by GetDesk, designed to automate the process of searching and organizing user bookings for commercial purposes through the website interface https://getdesk.com/, of which the Platform is a component, intended for the process of searching, generating a unified combined output, selecting, and booking premises, as well as payment and cancellation of bookings using the Platform’s functionality.
1.3.Personal Account — an individual user section on the Platform, protected by authorization parameters, accessible by entering identifying data.
1.4.Content — images, text, audio, and video materials, as well as messages of any nature, contained on the Platform and/or in the Mobile Application.
1.5.User — an individual and/or legal entity using the Platform to search for Premises of Accommodation Facilities in accordance with the User Agreement.
1.6.Landlord — a legal or individual entity providing the User with temporary possession and use of the Premises of an Accommodation Facility for a fee using the Platform’s functionality.
1.7.Accommodation Facility — a complex of premises (conference center, coworking space, business center, apartment, café, restaurant, etc.), the premises of which are offered for Booking and listed by the Landlord on the Platform.
1.8.Premises — a distinct part of an Accommodation Facility intended for booking on the Platform and use by Users. The Premises may be residential or non-residential, depending on its purpose and characteristics.
1.9.Booking — reserving the Premises of an Accommodation Facility for the User under the conditions specified by the User in the order placed on the Platform.
1.10.Instant Booking — a type of booking where the booking of the Premises is considered completed immediately without requiring confirmation from the Landlord. For this type of booking, funds are debited from the User’s account immediately.
1.11.Booking with Confirmation (Payment Authorization) — a type of booking where funds on the User’s account are frozen pending confirmation of the booking by the Landlord. After confirmation by the Landlord, the funds are automatically debited from the User’s account.
1.12.Premises Type — a category defining the purpose and characteristics of the premises that can be listed on the platform (workstation, private office, meeting room, or conference hall).
1.13.Agent Fee — a commission withheld by GetDesk from the Landlord for the use of the Platform’s functionality.
1.14.Support Service — a team of GetDesk specialists created to receive and process user inquiries on the Platform, which can be contacted at the email address: welcome@getdesk.com.
2. General Provisions
2.1. GetDesk, acting on lawful grounds, offers the User to use the Platform free of charge under the terms outlined in this User Agreement (hereinafter — “Agreement”):
2.1.1. The ability to manage a Personal Account on the Platform, protected by authorization parameters, accessible by entering identifying data, containing information about bookings; the ability to use other Platform functionalities;
2.1.2. The ability for Users to search and view information about the Premises of Accommodation Facilities through the Platform;
2.1.3. The process of searching, selecting, paying for, and canceling bookings of Premises of Accommodation Facilities, either as a single order for different types of Premises of one Accommodation Facility or separately for each Premises type;
2.1.4. The ability to conduct automated communication between the User and GetDesk through various communication channels (chat on the Platform).
2.2. In accordance with Articles 434, 435, and 438 of the Civil Code of the Russian Federation (hereinafter – Civil Code of the RF), the Agreement is concluded through the User’s acceptance of the Agreement, i.e., the User’s full and unconditional acceptance of the Agreement’s terms.
The unconditional acceptance of the Agreement by the User is the performance of the actions specified in Clause 3 of the Agreement.
2.3. The use of the Platform is governed by this Agreement, as well as the following documents, which are an integral part of this Agreement: Privacy Policy, Cookies Policy.
2.4. The Agreement may be amended by GetDesk unilaterally, and the new version of the Agreement takes effect upon its publication on the Platform. The current version of the Agreement is always available at https://getdesk.com/ru-en/doc/client-agreement.
2.5. By starting to use any functionality of the Platform or completing the registration process, the User is deemed to have accepted the terms of the Agreement in full, without any reservations or exceptions. If the User disagrees with any provisions of the Agreement, the User is not entitled to use the Platform’s services. If the Platform makes any changes to the Agreement in the manner provided in Clause 2.4 of the Agreement, with which the User disagrees, they must cease using the Platform’s services.
3. User Registration. Authorization
3.1. To use the Platform’s functionalities, the User must complete the registration process.
3.2. To register, the User sequentially performs the following actions:
3.2.1. Enters identifying data (email address, password, phone number, etc.) into the registration form provided on the Platform;
3.2.2. Confirms that they have read the Agreement and consents to the processing of personal data by clicking the button next to the text “By registering on the site, you agree to the terms of the User Agreement and consent to the processing of personal data”;
3.2.3. Clicks the “Register” button;
3.2.4. Confirms the email address by following the hyperlink sent by GetDesk to the email address provided during registration.
3.3. Registration is considered complete at the moment specified in Clause 3.2.4 of the Agreement.
3.4. Upon completion of the registration process, a unique account is created for the User, and access to the Personal Account is granted.
3.5. To access the Personal Account, the User enters the data provided during registration.
3.6. The User is personally responsible for the security and confidentiality of their account data used for authorization on the Platform.
3.7. The User is solely responsible for the security (resistance to guessing) of the means chosen for accessing the account and for maintaining their confidentiality. The User is solely responsible for all actions (and their consequences) performed under or using the User’s account, including cases of voluntary transfer of account access data to third parties under any conditions (including under contracts or agreements). All actions performed under or using the User’s account are deemed to have been performed by the User.
3.8. In the event of a threat or occurrence of unauthorized access to the Personal Account by persons not authorized by the User to perform actions under this Agreement, the User must immediately notify GetDesk by sending an email to the Support Service at: welcome@getdesk.com.
3.9. The User may at any time delete their account from the Personal Account on the Platform by sending an email to the Support Service at: welcome@getdesk.com.
4. General Provisions on Platform Use
4.1. GetDesk provides access to the Platform’s functionality, which is available through personal computers and mobile devices, both existing and those developed in the future.
4.2. GetDesk may send informational and advertising messages to the User, provided consent is obtained in accordance with legal requirements, or if the User has not opted out of receiving advertising messages for the respective service (during registration or later using the appropriate functionality).
4.3. To further improve the Platform’s functionality, GetDesk may collect User feedback and opinions on various aspects. This process may involve sending informational notifications during the User’s next visit to the service or through the contact details provided in their profile (via phone calls or emails). Collected feedback and opinions may be used to generate statistical data, which may be displayed on the Platform.
5. Terms of Platform Use
5.1. The User is solely responsible to third parties for their actions related to the use of the Platform, including if such actions violate the rights and legitimate interests of third parties, as well as for compliance with the legislation of the Russian Federation (hereinafter – RF) when using the Platform.
5.2. When using the Platform, the User is prohibited from:
5.2.1. Impersonating another person without proper authorization;
5.2.2. Sending, transmitting, posting, or distributing content on the Platform without the corresponding rights under RF legislation;
5.2.3. Unauthorized collection and storage of personal data of other persons;
5.2.4. Disrupting the normal operation of the Platform;
5.2.5. Assisting in actions aimed at violating restrictions and prohibitions established by this Agreement;
5.2.6. Performing other actions that contradict RF legislation, including international law.
5.2.7. Modifying the Platform, including altering, decompiling, disassembling, decrypting, or performing other actions with the Platform’s code, as well as bypassing technical restrictions established on the Platform.
5.2.8. Uploading, sending, transmitting, or otherwise posting unauthorized advertising, spam, third-party email address lists, phone numbers, etc., on the Platform.
5.2.9. GetDesk has the right to transfer User information to the relevant authorized law enforcement and other government bodies upon their request, in compliance with RF legislation.
6. Booking
6.1. Booking of Premises of an Accommodation Facility is carried out by the User by selecting the Premises, booking period, and specifying the number of copies of the selected Premises.
6.2. The User makes payment in accordance with the conditions specified in the order placed on the Platform.
6.3. Upon successful payment, the booking is considered created, and the User receives confirmation of the successful completion of the booking process.
6.4. The User may search and select Premises and make bookings 24/7 with one of the following types of booking confirmation:
6.4.1.Instant Booking — The User automatically receives confirmation of the booking made. No additional confirmation from the Landlord is required.
6.4.2.Booking with Confirmation (Payment Authorization) — The Landlord must confirm or reject the booking within three (3) business hours from the time the User makes the booking. Funds on the User’s account are frozen until the booking is confirmed by the Landlord.
6.4.3. The User is notified via the Platform of the confirmation or rejection of the booking made.
7. Booking Payment Procedure
7.1. The payment and cancellation procedure for a Booking depends on the type of booking confirmation selected by the Landlord, as specified in Clause 6.4 of the Agreement.
7.2. The cost of the Booking offered on the Platform is final for the User and includes rental payments, all taxes and fees, as well as GetDesk’s agent fee.
7.3. The User transfers funds as prepayment for the rental of the Premises to GetDesk’s settlement account.
7.4. For payment, the User selects one of the payment methods available on the Platform.
7.5. When paying by bank card, the User enters the following payment information on a secure page:
7.5.1. Card number.
7.5.2. Card expiration date.
7.5.3. CVC code.
7.5.4. Other data necessary for processing payments.
7.6. The User assumes all possible risks associated with errors made in the payment information.
7.7. After payment, the User automatically receives a payment confirmation notification.
7.8. GetDesk transfers the funds for the Booking to the Landlord’s settlement account within seven (7) business days after the execution of the Rental Agreement concluded between the Landlord and the User.
8. Booking Cancellation Rules
8.1. In the event of circumstances where the Landlord realizes that they cannot provide the Premises of the Accommodation Facility for the Booking, including in the declared scope and proper quality, before or during the Booking, the Landlord assumes all risks associated with potential cancellation and, at their own expense without charging additional fees to the User, makes every effort to provide alternative accommodation options of the same or higher class at the same or another Accommodation Facility under the Booking conditions for the reserved period at their own expense.
8.2. If the Landlord is unable to fulfill the conditions of Clause 8.1 of the Agreement, the Booking is canceled under the following terms in accordance with Appendix No. 2 to the Agreement:
8.2.1.Before the use of the Premises, the User is refunded the full cost of the Premises booking.
8.2.2.During the use of the Premises (e.g., using the Premises for one or more days and vacating before the end of the booked period), the User is refunded the cost of the unused days/hours and additionally compensated for the cost of one day/hour.
8.3. In case of Booking cancellation by the User:
8.3.1.Before the use of the Premises depends on the remaining time from the moment of payment for the Booking to the start of the Booking and is carried out according to the following rules (Appendix No. 1 and Appendix No. 2 to the Agreement):
"Early Booking" – the interval between the moment of payment and the start of the booking is 96 hours or more:
Free cancellation period – the first 24 hours after payment.
Partial refund – 50% of the booking cost (applies after the free cancellation period).
No refund available in the last 48 hours before the start of the booking.
"Advance Booking" – the interval between the moment of payment and the start of the booking is from 24 hours to 96 hours (not inclusive):
Free cancellation period – the first 12 hours after payment for the booking.
Partial refund – 50% of the booking cost (applies after the free cancellation period).
No refund available in the last 4 hours before the start of the booking.
"Urgent Booking" – the interval between the moment of payment and the start of the booking is from 3 hours to 24 hours (not inclusive):
No free cancellation is provided.
Partial refund – 50% of the booking cost (applies immediately after payment).
No refund available in the last 3 hours before the start of the booking.
If the interval between the moment of payment and the start of the booking is less than 3 hours, no refund is available.
8.3.2.During the use of the Premises (e.g., using the Premises for one or more days and vacating before the end of the booked period), the User is refunded 50% of the remaining amount paid for the Booking, minus the cost of used days/hours and an additional cost of one day/hour.
9. Termination of User Account
9.1. The User agrees that GetDesk reserves the right to terminate the User’s account on the Platform at any time without prior notice to the User in the cases specified in Clause 6.2 of the Agreement.
9.2. Termination of the account may be carried out on the following grounds:
9.2.1. Violation of the provisions of this Agreement and its appendices, which are an integral part thereof;
9.2.2. At the request of the relevant government authorities in accordance with RF legislation;
9.2.3. In case of unforeseen technical issues or circumstances related to security, etc.
9.3. The Executor has the right to temporarily or permanently delete the User’s account on the Platform, restrict access to any services, if signs of violation of the terms of this Agreement by the User are detected, without the obligation to provide reasons for such actions.
10. Exclusive Rights to Platform Content
10.1. The User undertakes not to reproduce, copy, replicate, sell, resell, use for commercial purposes, or distribute the Platform’s programs, in whole or in part (including Content available to the User through the Site and/or Mobile Application), or access to them, except in cases where the User has received prior permission from GetDesk.
10.2. All objects available on the Platform, such as design elements, text, graphic images, illustrations, videos, computer programs, databases, music, sounds, and other objects (hereinafter — Platform content), as well as all Content posted on the Platform, are subject to the exclusive rights of GetDesk and other rights holders.
10.3. Elements of the Platform’s content, including all Content posted on the Platform, may not be used without prior permission from GetDesk. Use includes reproduction, copying, modification, distribution on any basis, display in a frame, and other similar actions. Exceptions are allowed only in cases expressly provided by RF legislation.
11. Third-Party Sites and Content
11.1. The Platform may contain links to other web resources on the Internet (third-party sites). GetDesk does not pre-check the content of these sites for compliance with legal requirements or the accuracy of information. GetDesk is not responsible for the content, accuracy, or legality of information, materials, advertisements, or other data on third-party sites accessible through the Platform, nor for the possible consequences of the User’s use of such sites.
12. No Warranties, Limitation of Liability
12.1. The Platform is provided on an “as is” basis. GetDesk is not responsible for potential issues arising during operation, such as incompatibility with other software products, calculation errors, etc.
12.2. GetDesk cannot guarantee the following:
12.2.1. That the Platform will meet the User’s requirements;
12.2.2. That the Platform will be provided continuously, quickly, reliably, and without errors;
12.2.3. That the results obtained using the Platform will be accurate and reliable and can be used for any purpose or in a specific capacity;
12.2.4. That the quality of any product, service, information, or other items obtained through the Platform will meet the User’s expectations.
12.3. When using the Platform’s functionality, the User is responsible for the possible consequences of using the information and/or materials (including downloadable software, emails, instructions, and guidelines) accessed. This includes potential damage to the User’s computer or third parties, data loss, and other possible negative consequences. The User uses such materials at their own risk.
12.4. GetDesk is not responsible for the preservation of information uploaded to the Platform and/or generated during the User’s use of the Platform. In case of termination of the Agreement, GetDesk blocks the Personal Account.
12.5. The Platform is not liable for any losses incurred as a result of the User’s use of the Platform.
12.6. In accordance with Article 15 of the Civil Code of the RF, GetDesk’s liability is limited to 10,000 (ten thousand) Russian rubles and is imposed only upon proven fault in its actions.
13. Feedback and Claims Handling Procedure
13.1. All disputes arising between the Parties under this Agreement will be resolved through direct negotiations and/or by sending written claims. The pre-trial claim procedure is mandatory. Claims must be sent in writing to the Party’s email address. The response period for a claim is no more than 30 (thirty) business days from the date of its receipt by the Party.
13.2. If the dispute is not resolved between the Parties, it is referred to the Arbitration Court of the City of Moscow.
14. Confidentiality
14.1. Within the framework of the Platform’s operation, the confidentiality of messages and User information is ensured in accordance with the Privacy Policy and Cookies Policy, except in cases specified by RF legislation.
15. Other Provisions
15.1. This Agreement establishes the rules for using the Platform and is the sole document between the User and GetDesk regarding these matters.
15.2. The rights and obligations of the Parties are determined in accordance with RF legislation. Issues not regulated by this Agreement are resolved in accordance with RF legislation.
15.3. This document is drafted in the Russian language.